Payment methods and delivery conditions

To make your purchase as easy as possible, we offer several payment options. We are constantly working to expand the offer listed below.

1. Terms of delivery and payment

Attention: We currently deliver only within Switzerland and Liechtenstein.

1.1 Delivery costs
The delivery costs are generally borne by the buyer and are not included in the purchase price. The flat-rate delivery charge is incurred once per order. From a minimum order value of CHF 80, the delivery costs are waived for private customers.

1.2 Delivery times and address changes
We can deliver our products between Monday and Saturday (excluding public holidays). Once you have placed an order, you can no longer change the delivery address. If you would still like to change your address after placing an order, please contact us as soon as possible at: info@herbadiberna.ch

1.3 Delivery period
The delivery period is usually 1-2 working days. The actual delivery date depends on whether the product is in stock and on the delivery address you have given us.

1.4 Saturday delivery
You have the option of receiving your delivery on Saturday if you order by Friday, 14:00 and the additional costs of CHF 3.80 are covered. This means your parcel will also arrive on Saturday.

1.5 Incognito delivery
You have the option of receiving the delivery in such a way that it cannot be traced back to us or the contents. This type of delivery is called “Incognito” and is offered for an additional CHF 5. We send your order so that your neighbors don’t know what you’ve bought – without a return address and packaged to be odor-proof.

1.6 Delivery against signature (signature)
You have the option of receiving the delivery against signature. This type of delivery costs CHF 13 and is also packaged so neutrally that no conclusions can be drawn about us or the contents.

1.7 Additional charges
You may be required to pay additional delivery charges if you attempt to change the delivery address after the parcel has already been dispatched to you.
Although we make every effort to do so, we cannot guarantee anything. It is possible that we reserve the right, at our sole discretion, to withdraw from delivering the product to a particular address within a building at the delivery address.

1.8 Collection from the store
Products ordered in the online store can also be collected from our store in Berner Breitsch. The corresponding option must be selected during the ordering process.

2. Right of withdrawal / Money back guarantee

2.1 Our offers are described in detail and transparently on the website www.herbadiberna.ch. The customer can get detailed information about them without time pressure.

2.2 Exclusion from the right of withdrawal for hygiene articles: Items that are subject to the hygiene factors (in particular vapes, e-cigarettes, vaporizers and corresponding accessories) are explicitly excluded from the right of withdrawal and return. As soon as the seal or the original packaging of these items has been opened, the right of return expires. Statutory warranty and guarantee claims for technical defects or faults are of course excluded.

2.3 If you are acting as a consumer, you can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter or e-mail) or by returning the goods. The period begins on the day after you have received the goods. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period. The revocation is to be addressed – with indication of the corresponding payment details for the repayment of the purchase price – to:

Herba di Berna AG
Wankdorffeldstrass 104
CH-3014 Bern

or to:

info@herbadiberna.ch

Please note that we cannot take back or refund already opened/unsealed products due to legal reasons.

2.3 As soon as we receive the goods back, we will refund the purchase price. In principle, you have to bear the costs of the return if the delivered goods correspond to the originally ordered goods.

3. Warranty

3.1 The Buyer shall inspect the delivered goods as soon as possible and report any defects immediately. Hidden defects can still be objected to after commissioning or use of the goods. The making of payments shall not be deemed a waiver of notice of defects.

3.2 If there is a defect, the Buyer shall have the choice of demanding rectification free of charge, making a deduction from the price corresponding to the reduced value, withdrawing from the contract or obtaining a replacement delivery. The purchaser’s right to claim damages remains reserved in all cases.

4. Payment

4.1 Prepayment
You can select the “Prepayment” option on the order form and transfer the amount in CHF to our account after order confirmation. Please transfer the amount listed in your order confirmation in the appropriate currency to our account below, stating your order number. Fees must always be borne by the client:

Beneficiary:
Herba di Berna AG
Wankdorffeldstrass 104
CH-3014 Bern

Bank:
Valiant Bank
IBAN:
CH15 0630 0504 2978 6467 2

Payment reminder will be sent 7 days after the order. If we do not receive payment within the time limit specified in the payment reminder, we will cancel the order without further reminders. After receipt of your payment the ordered goods will be shipped.

4. 2 Unless a deposit has been agreed with you for an order for a Product(s) where you pay the difference in the purchase price of the Product(s) ordered at a later date (which will be displayed on the Website or notified to you over the telephone when you place the order), you must make payment of the full purchase price for the Product(s) ordered for all orders. We will – unless otherwise agreed – not ship the ordered product(s) until we have received payment in full. In the case of bank transfers, the charges must be borne in full by the sender.

4.3 Payments by debit or credit card and by PostFinance e-Payment: All payment transactions may be subject to validity checks and authorizations, either by your bank or by us (whereby we may appoint third parties to carry out these authorizations in accordance with our Privacy Policy). If your credit card provider does not make the payment or does not agree to the payment, we are not liable for any delays or refusal to accept the order. Customer payments in the herbadiberna.ch online store take place in a protected area, in which the data are transmitted in encrypted form. Herba di Berna AG cannot assume any liability for the security of the transmission and the transmitted data.

4.4 If for any reason a payment is refused after we have already dispatched our product(s), we shall have the right to claim payment from you or to reclaim the product(s) in question from you. If there is a defect, the buyer shall have the choice of demanding rectification free of charge, making a deduction from the price corresponding to the reduced value, withdrawing from the contract or obtaining a replacement delivery. The right of the buyer to demand compensation for damages remains reserved in all cases. We may charge you for our costs in getting the product(s) back or insist on further payments.

4.5 All products ordered remain our property and will not become your property until we have received the full purchase price for the product.

Bern, November 25, 2025