To make your purchase as easy as possible, we offer several payment options. We are constantly working to expand the offer listed below.
1. Terms of delivery and payment
Attention: We currently deliver only within Switzerland and Liechtenstein.
1.1 Delivery costs shall in principle be borne by the Buyer and are not included in the purchase price. From a minimum order value of CHF 50, the delivery costs for private customers are waived. The flat rate shipping fee is generally charged once per order.
1.2 We can deliver our products only between Monday and Friday (excluding legal and public holidays). Once you have sent an order, you can no longer change the delivery address. If you would like to make a change to the shipping address after submitting an order, please contact us as soon as possible at firstname.lastname@example.org.
1.3 The delivery time is approximately 1-2 working days. The effective delivery date of a product depends on whether the product is in stock and on the delivery address you have given us.
1.4 You may be required to pay additional delivery charges if:
You are trying to change the shipping address after the package has already been shipped to you.
Although we make every effort, we cannot guarantee anything and we may reserve the right, at our sole discretion, to cancel delivery of the Product to a particular address within a building at the delivery address.
1.5 Products ordered in the online store can also be picked up in our store in Berner Breitsch. For this purpose, the corresponding option must be noted during the ordering process.
Benefit and risk shall pass to the Purchaser upon delivery of the goods.
2. Right of withdrawal / Money back guarantee
2.1 Our offers are described in detail and transparently on the website www.herbadiberna.ch. The customer can get detailed information about them without time pressure.
2.2 If you act as a consumer, you can cancel your contract within 14 days without giving reasons in writing (eg letter or e-mail) or by returning the goods. The period begins on the day after you have received the goods. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period.
The revocation is to be addressed – with indication of the corresponding payment details for the repayment of the purchase price – to:
Herba di Berna Inc.
Please note that we cannot take back or refund already opened/unsealed products due to legal reasons.
2.3 As soon as we receive the goods back, we will refund the purchase price. In principle, you have to bear the costs of the return if the delivered goods correspond to the originally ordered goods.
3.1 The Buyer shall inspect the delivered goods as soon as possible and report any defects immediately. Hidden defects can still be objected to after commissioning or use of the goods. The making of payments shall not be deemed a waiver of notice of defects.
3.2 If there is a defect, the Buyer shall have the choice of demanding rectification free of charge, making a deduction from the price corresponding to the reduced value, withdrawing from the contract or obtaining a replacement delivery. The purchaser’s right to claim damages remains reserved in all cases.
You can choose the option “Prepayment” on the order form and transfer the amount in CHF to our account after order confirmation. Please transfer the amount listed in your order confirmation in the appropriate currency to our account below, stating your order number. Fees must always be borne by the client:
Beneficiary: Herba di Berna AG
Bank: Valiant Bank
IBAN: CH15 0630 0504 2978 6467 2
Payment reminder will be sent after 10 days after the order. If we do not receive payment within the time limit specified in the payment reminder, we will cancel the order without further reminders. After receipt of your payment the ordered goods will be shipped.
4.2 Purchase on account (with installment facility)
Herba di Berna AG offers “purchase on account”. With the order invoice you can easily pay your online purchase by invoice, payable within 15 days. The granting of the payment option on account is subject to a positive credit check by Herba di Berna AG. The maximum order value for purchase on account is CHF 600.- per customer/order.
For orders on account, a service fee of CHF 2.50 gross will be charged.
4.3 Unless a deposit has been agreed with you for an order of a Product(s) where you pay the difference in the purchase price of the ordered Product(s) at a later date (which will be displayed on the Website or communicated to you over the phone when placing the order), you must pay the full purchase price of the ordered Product(s) for all orders. We will – unless otherwise agreed – not ship the ordered product(s) until we have received payment in full. In the case of bank transfers, the charges must be borne in full by the sender.
4.5 If for any reason a payment is rejected after we have already shipped our product(s), we have the right to recover the payment from you or to reclaim the relevant product(s) from you. We may charge you for our costs in getting the product(s) back or insist on further payments.
4.6 All products ordered remain our property and will not become your property until we have received the full purchase price for the product.
Bern, 07 July 2022